New Features To Improve Online Ordering Experience – November 2019

We’ve worked for the past two months on some exciting features that will help with your online ordering experience. Let’s have a look at what Taker has to offer this month.

Webhook

We have introduced the Webhook feature to help you integrate with any external system. All you need to do is create one and specify the endpoint URL, Https method, the module, the header, and the parameters. Also, you have to choose which status to trigger this webhook so you do your own business process.

Subscription Packages

If you have a food subscription business, now you can create pre-defined packages so your customers can pick one of them. That is an alternative to choosing every days’ meals manually.

Subscription Plans

Now you can choose the available subscription plans that you provide. The plans are Week, Two Weeks, Three Weeks, and Four Weeks and you can choose which ones are available for your customers to subscribe too.

Days per Week for Subscriptions

Once you’ve chosen the available plans, you can also specify the days per week that are available for your customers to choose from. Choices are 5 days- no weekend-, 6 days – The first day of the weekend is off-, 7 days a week.

Kiosk

We’ve introduced some features in the Kiosk add-on which will give more flexibility to fit your business needs:

Color Scheme: now you can choose all the colors in the kiosk interface to brand it the way you want
SMS: if enabled, the customers will have to enter their mobile number and receive an SMS containing their order details. The SMS content can be defined by you
Idle Time Controller: you can choose how many seconds the kiosk app can be idle for before it goes to the welcome screen.
Payment Option: Now you can skip the payment step so customers won’t have to pay on the kiosk.

Subscription Promocode

When creating a promocode, you can choose if it applies to subscriptions too or not.

Override Branches Working Hours

If you want to change all branches’ working hours at once, you can go to Settings -> Default Working Hours and click on Update All Branches Times and it’ll update all at one click which will save you a lot of time.

Geofencing Updates & More – September 2019

We’re bringing you new cool features and improvements in the August release. We believe that you’re going to enjoy them very much. Here is what we’ve done:

Areas with Geofencing

Previously you only were able to add your delivery area based on Google Maps areas which have some limitations. Now you can add your custom areas with your own geofencing.

User Profile Points

If you have Loyalty Points enabled, now you can manually add points to the user straight from his profile.

Item Sales Report Filtering

We’ve added a Category filter to help you get to the item sales quickly.

Improvements on the Subscription Management

We’ve introduced a few improvements to the subscription add-on which are going to help you manage them. Here is what’s new:

Delivery/Pickup Time: now your customers can select the time to get their food daily.
Deactivated Status: if subscription ends, it goes deactivated.
Next Status column: on the subscription list, we’ve added this column to tell you when the subscription status is going to change and to which status.
Orders Details Export: in the Subscription Orders tab, you can export all of todays orders in Excel and PDF with the details of the items to be prepared.
Subscription Orders Export: this feature is to export customers invoices with everyday subscription.

Waitlist

What we’ve done with the Waitlist add-on is that the customers now can view their reservations on their account. Also, the branch staff member can now view and manage his branch’s waitlist only.

Order Status Logs Updates & More – August 2019

The month of July is a very exciting month as we’ve developed lots and lots of amazing features and improvements that will definitely help you while using Taker.

Order Status Logs

With this feature, you can know when was the order status changed and who changed it.

In this report, you can find out how many points have been issued and how many have been already used/redeemed. Also, you can know how many orders purchased with points.

Waitlist Report

This report gives you a deep understanding of your customers who are coming to your restaurant to dine in. Here is what you can know:

Total Waitlisted: total number of reservations.
Served Customers: how many people/customers have actually visited your restaurant.
No-Show: how many reservations were cancelled.
Attended: how many reservations were attended.
Average Waiting: this shows you the average waiting time for customers.
Repeat Customers: this shows you the percentage of your customers that have come back.
Average Group Size: each group has a number of people and this shows what the average number is per group.

Pickup Time Interval

Depending on your business requirement, you can configure the interval of the pickup time. The values are 1 min, 5 mins, 15 mins, 30 mins and 1 hour.

Orders View

We’ve improved the way you view your orders. Now you can view them based on the status as opposed to listing them all in one list.

Foodics

We’ve done a few improvements in the integration with Foodics. They are as follows:

Ahead orders get sent to Foodics at the time of the order minus the preparation time you’ve defined.
When syncing, the Sort field for items, categories, and modifiers are synched too automatically.

Introducing Subscriptions Management & More – July 2019

We’re so excited to announce the features we’ve worked on this month which will help you save time while using Taker. Here is what’s new:

Introducing Subscriptions Management

If your business model has food subscriptions where you prepare your customers meals everyday, then this add-on will be your thing. You can read more about it here.

Hiding the Category

If the category has no items or all items are disabled, then it’ll not be shown on the customer product listing page.

Customer Profile Info

We’ve added more info to collect about your customers like date of birth, gender.

Request Online Payment Via SMS

If you’re creating the order from the admin panel, you can request the customer to pay online by checking the Online Payment box. Then the customer will receive an SMS containing a link to pay the amount online.

To configure that, go to Settings -> Waitlist Notifications

Exporting Reports

Now you can easily exports all of your reports to excel so you can make use of them more. To do that, go to any report and click on Export button.

Foodics

We’ve done great improvements in the integration with Foodics to help make it smoother. Now you can fully sync your menu and branches in a matter of a click. Of course if you have changes later, you can re-sync easily. Also, you can revert if you think you want to remove the synced info, again, in a matter of a button.

Waitlist

As an admin, you can know who created the reservation, either a staff member or the your customer. Also, the sorting now happens from newest to oldest.

Waitlist Notification

Now you can configure how you want to receive the waitlist notifications. You can choose which status to notify you.

A New Update for Online Payment Report & More – June 2019

This month includes new features and improvements as follows:

Online Payment Report for Branches

In Branch Report, we’ve added how many orders paid online and how much money was that for each branch.

Foodics – Order Cancelling

Now restaurants can cancel the order right from Foodics which will change the order status on Taker.

Waitlist Improvements

We’ve done a few improvements in the waitlist add-on to help you manage it more easily. Those improvements are:

You can search for a reservation using any data from the customer, like a mobile number.
Now restaurant staff can create a reservation for the customer right from his panel.
If the reservation is attended, you can’t cancel it anymore.
Now you can customize the messages sent to customers.

New Updates For Admin Panel – May 2019

We’ve come up with new features and improvements this month. The update is mostly on the admin panel as follows:

Reorganizing the Menu

The menu used to have items in the wrong places. Now every item in the menu is under the proper menu section with clear naming.

Admin Order Notifications

Now you can configure which notifications you want to see in the admin panel and which ones you don’t want to see. You can configure this from the settings

Editing Items’ Modifiers Improved

We’ve given you the ability to choose how you want your customers to choose from the modifiers of the items. Here is the following options we’ve added:

Single Choice: this means the customer can only choose one and it’s required.
MultiChoice: this means the customer can choose more than one.
Min and Max for multi-choice: if the minimum is 1, it means the customer has to at least choose one.

Minimum Quantity for Items

Now you can set the minimum quantity for the items which means customers can’t order less than the specified quantity. This might help if you are into the catering business.

Ability to Sort Reports by Amount

If you quickly want to know who and what is selling more, just click on the sort button to sort in a descending or ascending order.

Customer Spending

From the customers tab, you can know how much each customer has spent.

Admin Sales Report

If your phone orders are entered into Taker by call center agents, this report tells you how much each agent has sold.

Customer Inquiries

With this feature, your customers can send their inquiries right through the app on which you can take proper actions.

Waitlist Add-on

We’ve developed the Waitlist management add-on to help restaurants that are always busy manage their waitlist through Taker easily. The customer can join the waitlist either through the website or app and you receive it on the admin panel to manage.

To activate it, go to Add-ons -> Waitlist and activate it