Taker Acquires Brisk Delivery to Strengthen TakerGo Capabilities

Taker announces the official acquisition of Brisk delivery, stating that the company has become a wholly-owned subsidiary of Taker preserving its brand. This comes as a step to further improve, expand and strengthen TakerGo; an innovative delivery solution that connects restaurants to leading delivery services providers. The thing that enables restaurants of all sizes, with and without delivery fleets to provide and increase the efficiency of their delivery services.

Recognizing the value of providing sustainable solutions to empower the digital transformation for restaurants, Taker formalized incorporating Brisk assets and services into TakerGo service. Furthermore, this acquisition comes as a result of the rapidly growing demand on TakerGo services, having achieved exceptional results for many restaurants allowing them to increase their delivery volumes and expand into new geographic markets.

Moving forward, Taker stated that the key driver for the acquisition of Brisk was escalating the range of services and features offered by TakerGo in order to improve the service to cater to all restaurant needs. As the two companies share a commitment to their clients and an urgency to deliver value and enable sustainable growth, Taker guarantees better and more advanced services and support to their clients.

TakerGo was launched in 2020 to solve one of the hardest, make-or-break logistical challenges that face restaurants which is; providing reliable delivery services to their customers. Hence, empowering restaurants to cope with the rapid changes in the food delivery sector. According to Statista’s online food delivery report, by 2023 the global online food delivery sector is expected to grow to reach 154.34 billion U.S. dollars. On The other hand, the online food ordering rates have increased in KSA to reach 4.5 billion SAR, with an average of 1M meals being delivered on a daily basis.

TakerGo has proven its feasibility in helping restaurants to achieve tangible business value by giving them full control over delivery services. Restaurants can choose from several trusted delivery service providers and choose the delivery fees with 0% commissions. They can choose between outsourced, in-house or hybrid logistics and accept high order volumes at rush hours without worrying about the quality of the food delivery service.

About Taker

Taker, is an online ordering management platform pioneering the future of the food and beverage (F&B) industry. Established in 2019, Taker offers the most advanced and powerful technology, allowing F&B businesses of any size to have their online website, mobile app, and ordering system and effortlessly manage the entire process in one single place.

 

About Brisk

Brisk is a logistics software that provides delivery services based on predicting growth rates of many sectors including the F&B industry. Established in 2019, Brisk offers many essential features; assisting in optimizing food delivery services for restaurants including; a comprehensive control panel that provides, real-time order tracking & management, in addition to, advanced analytics and reporting system. As well as, integration with various online ordering systems and other valuable services such as E-wallet for restaurants.

Taker Launches Curbside Pickup to Help Restaurants & Coffee Shops Provide Contactless Delivery

The concept of “In-store Pickup” has been around for a while. Embraced mostly by e-commerce businesses to encourage online shoppers to visit their stores, this click-and-collect purchase option seemed to have been the perfect win-win situation.   

Yet, with the coronavirus pandemic on the rise, a more contactless pickup solution became in demand, and here’s when “Curbside Pickup” has come to the rescue.

Just as is the case with in-store pickup, curbside pickup involves making a purchase online, but instead of entering the store to pick-up the purchase, the customer picks it up without stepping out of their car.

Utilizing on Curbside Pickup for Taker Clients

Knowing that an efficient curbside pickup is vital to restaurant & coffee shops success – especially under the current circumstance – Taker has launched the new feature to support new ways of safe transactions between restaurants & coffee shops and their customers.

 The feature is created to promote social distancing and minimize the contact with restaurant staff.

This happens through:

  • Online placement of orders to reduce crowds in restaurants and coffee shops premises.
  • Curbside pickup of orders to reduce person-to-person contact.

How does Taker Curbside Pickup work?

Taker Curbside Pickup service is available on the application and website of the restaurant or coffee shop.

Here’s an overview of what a Taker Curbside Pickup experience may look like for restaurants & coffee shops:

  1. Customers log into the website or application, then place an order and select adequate payment method.
  2. For a delivery method, customers select “Curbside Pickup”.
  3. Customers choose a convenient curbside pickup point (from a provided list of locations).
  4. Once the order is confirmed, the staff gets notified to have time to prepare the order. 
  5. When the customer arrives at the curbside pickup point, a notification is sent to the staff to deliver the order.
  6. A restaurant employee hands off the order to the customer while adhering to physical distancing measures, as the customer remains in their car.

Who benefits from Taker Curbside Pickup feature?

According to Technomic’s 2020 Delivery and Takeout Consumer Trend Report, 66% of consumers anticipate continuing to use curbside pickups even after dine-in services resume.

So, if the Curbside Pickup feature makes the ordering experiences easy for customers, restaurants & coffee shops are to widely benefit from the trend.

This is how they can use the Taker Curbside Pickup feature to build customer loyalty:

  • Keeping customers as well as restaurant staff safe.
  • Less spread of germs even after the pandemic is over.
  • Ensuring order accuracy by tracking order details.
  • Catering to on-the-go-customers.
  • Getting food out faster and eliminating waiting time for customers.
  • Fewer crowds in restaurants and more orders out.

Taker is at the forefront of revolutionizing the online Food & Beverage (F&B) industry, a category that is rapidly developing and is worth billions of dollars globally. It is the most advanced management platform for restaurants of any size who want to open their online branch and scale up customer orders. The innovative services that Taker provides include taking everything related to creating a website and mobile application for restaurants.

Restaurants & coffee shops that sign up with Taker can get their own branded ordering channels almost instantly. Furthermore, Taker also integrates its system with the restaurant POS systems and payment gateways and any additional add-on services. These significant features play a major role to improve efficiency, streamline the internal operations inside the kitchen and manage the increased volume of orders.

Taker Localization Services & More

Taker is an online ordering management platform pioneering the future of the food and beverage (F&B) industry. Established in 2019, Taker offers the most advanced and powerful technology, allowing F&B businesses of any size to effortlessly manage the entire online ordering process in one single place.

Taker is going global!

Depending on where you are, you can now localize your service:  Select your Default Country, Time zone and currency

New Order Type: Curbside Pickup

For public health safety and convenience, you can let customers order through your app and request the order to be delivered to their cars once they arrive at the branch.

New notification: Now you will be notified once customers arrived at the branch with a very distinct sound

Please contact Taker Support to activate curbside.

Free delivery when customers order over a certain amount.

Reward your highest spending customers with free delivery offer. You can adjust the amount for fixed fee or per delivery area in the Branch setting. 

Set limit on cash payment

You can allow your customers to pay in cash up to a certain amount. This balances the need for a convenient payment method and reducing the risk of accepting cash payment. You can configure the cash limit from payment options in the Branch setting

Default modifiers option

This is a new tool to help you configure your menu as you require. With Default modifier options you can pre-select which of the options should be already selected. Thus, they will be added to the item if customers did not edit them.

For example, you can now pre-select a bread type as default option but your customers will be able to change that. Also, you can select what is included in the item by default, like tomato, lettuce and cheese. Still your customers can inform you which one of them is not wanted.

Customers Report

We have updated the Customers Report to show more relevant information about your customers. Check the new report in Report section in Taker Dashboard. 

TakerGo:

TakerGo configurations 

You can now configure your preferred delivery service providers, set the waiting time to get a response from them  and choose which DSP to contact first. Please check the article for more details about TakerGo configuration.

No driver found notification

Taker now will notify you with a new notification sound if no driver was found. Thus, you can make necessary steps.

We have added our new partner Alshrouq Express! 

You can now activate Alshourq and start sending them your delivery request from TakerGo congfierion.  

We have added our new delivery partner: Swift

You can now activate Swift and start sending them your delivery request from TakerGo congfierion.  

Foodics F5 integration 

  • Multiple fixes and general stability improvements
  • Promocode support in Foodics
  • Default modifiers options support

TakerGo Launch & More

Taker is an online ordering management platform pioneering the future of the food and beverage (F&B) industry. Established in 2019, Taker offers the most advanced and powerful technology, allowing F&B businesses of any size to effortlessly manage the entire online ordering process in one single place.

TakerGo Launch

TakerGo, an advanced service that connects restaurants to on-demand delivery companies to expedite delivery of orders efficiently and swiftly

For more info please click here

Improved App UX

Customers can now access the menu on the APP instantly

Added delivery area coverage status

Different action buttons for delivery and pick-up to improved pre-order selection 

VAT info clarification

Restaurant managers can now add VAT registration number to be shown in the checkout page & clarify that items’ prices are VAT inclusive. 

Brand New Add-on: E-Menu (or Taker E-Menu)


We have released a new add-on to help our clients comply with social-distancing regulation for restaurants. Now, you can completely get rid of any paper-based menu and let your customers review live-updated menu from the safety of their own mobile devices. Your customers will simply scan a QR code that will take them directly to your live menu.

Stay tuned for more features to be added to the E-menu.

The E-menu is available for our Advance and Growth packages. To activate it please contact our Customer Support from your Taker Dashboard or via email.

Out-of-stock items

This long awaited feature has finally made its way. Say goodbye to overselling your most popular items and all the troubles that come with it. Now you can mark an item as out-of-stock conveniently from the Staff App and Taker Dashboard then make them available once they are back on stock. This will put your customers in the know about what is available for ordering and what’s not. Please note, you can control the availability of items on a global level and branch level.

TAKER Augments Its Proprietary Technology Platform and Launches TakerGo

Taker Go enables restaurants with or without a delivery fleets to expedite orders with an advanced on-demand delivery solution.

Saudi Arabia: 15 August 2020: Taker, a leading Saudi-based Software-as-a-Service (SaaS) startup that provides an online ordering management platform for restaurants, has enhanced its product capabilities and launched, TakerGo and advanced service that connects restaurants to on-demand delivery companies to expedite delivery of orders efficiently and swiftly.

TakerGo is an innovative service that helps solve a very complex logistical problem for restaurants with or without delivery fleets. A major challenge that prevents restaurants from growing online is delivering orders on time to their clients. TakerGo helps in solving this huge problem by partnering with different delivery companies such as Careem. All taker clients can benefit from this service; since it is a great solution for restaurants that don’t have a delivery fleet or those who do have their own delivery fleet but fail to meet the demand during peak hours. Utilizing TakerGo can reduce the average delivery time to 21 minutes per order. 

Abdullah Alsaadi, CEO at Taker said: “Our strategy, at Taker, is to regularly enhance our product by offering solutions to help our clients manage and grow their online sales. Many restaurants restrict their online orders due to the challenges they face when delivering orders. To bridge this gap, we decided to invest in TakerGo. Our new service will help us continue our growth and attract a new segment of offline restaurants who are still hesitant to go online, as well as solve a huge pain point for those without delivery services. TakerGo allows restaurants to accept any number of orders without worrying about delivery capacity which helps them gain back control over their businesses from aggregators.”

 Commenting on the announcement, Ahmed AlJabreen, Venture Capitalist, 500 Startups said: “We are proud to support Taker. Their hard work, commitment and dedication to improve their platform capabilities and offer significant solutions to help their clients is noteworthy. The launch of TakerGo is a proof of their understanding of the challenges that face their clients and their continuous work to provide solutions that further support them.” 

Taker is at the forefront of revolutionizing the online Food & Beverage (F&B) industry, a category that is rapidly developing and is worth billions of dollars globally. It is the most advanced management platform for restaurants of any size who want to open their online branch and scale up customer orders. The innovative services that Taker provides include taking everything related to creating a website and mobile application for restaurants. 

Restaurants that sign up with Taker can get their own branded ordering channels almost instantly. Furthermore, Taker also integrates its system with the restaurant POS systems and payment gateways and any additional add-on services. These significant features play a major role to improve efficiency, streamline the internal operations inside the kitchen and manage the increased volume of orders. 

-ends-

About Taker

Taker, is an online ordering management platform pioneering the future of the food and beverage (F&B) industry. Established in 2019, Taker offers the most advanced and powerful technology, allowing F&B businesses of any size to effortlessly manage the entire online ordering  process in one single place. 

With online food ordering and delivery becoming a global trend of the day, Taker supports restaurants to adapt with customers changing behavior and meet their service expectations. More than 500 restaurants have signed, up-to-date, including: Shawarma House, Alnadeg, Anoosh, 1/2M.  They have been able to leverage the state-of-the-art-technology, ‘consumer-level’ design and a revolutionary business model that is transforming the food ordering experience in order to expand their customer reach digitally. Taker is now poised to revolutionize the food industry with an end-to-end solution that works with great success. For any further information on Taker please visit our website: https://taker.io/

Non-taxable Modifiers & More

What’s new in Taker?

Now for your convenience, you may download the orders from Taker in an excel sheet for further processing. it will include all the info you need, for instance, Order ID, creation time, order status, and delivery fees, order amount, and many more

With Taker you can determine the privilege and permission to your admins and store managers. as per the image below 

Menu set works on the mobile app. Admin can set different menu set for different working hours

Great New Feature 

Non-taxable Modifiers 

In some cases, you may have huge orders for a ceremony or special occasion that requires depositing a cash amount ( non-taxable ) that could be returned after returning the restaurant’s belonging ( plates, forks, etc ). so you may add it here

Out of stock feature for the items

Now a restaurant can show items which are out of stock in the menu. Items have a new toggle in Items table.

If it’s ON >> this item is in stock and available for ordering.
if it’s OFF >>  this item will have ( Out of Stock banner) on the item page on the website, mobile app, kiosk app. Out of stock items are not available for ordering and will not be shown in cross-selling offers. 

Out of stock status can be changed on the Staff app on the branch level.

Default sorting is added for items, modifiers and options, sizes, exclusions. So if admin does not set up sorting, these units will still have fixed positions in the menu listing.

Added new control for the color control for map buttons and pin, if not fille they will be dark grey (#212121)

Payment Methods Updates & More – May 2020

Payment methods mapping with Foodics. Now you can map payment methods in the integration settings to receive correct data on Foodics. 

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Branch filtering for orders table. We added filtering by branch for easier management. 

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We added pickup time selection for subscriptions, so now the restaurant will know at what time the customer will come for his orders.

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Now customers can see the average time to deliver or prepare their orders in the header. Admin can set this time in Time and VAT configuration, Settings.

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Cross-Selling feature now works on mobile apps. Admin can set how often the customer will see the cross-selling page and link items with other items and categories in  Edit Item. 

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Contact Us screen is reworked on the app. We added selection for branch or orders if the customer will need to specify it in his inquiry.

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You can choose order status after payment.
Knowing that

if cash – it’s pending.

If created by Admin – it’s accepted

If paid by card from mobile app – it’s configurable in the checkout options.

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First:   if an order is zero SAR in cash on delivery in DOOK . It means that the order paid online and no need for the driver to pick up cash.
Second : you can use the order ref number to compare with Taker’s control panel.

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Now taker has the Checkout ID for the order, through which you can trace the payment and the refund (in case of cancelled orders).

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For easy access of customer’s info. We have added for you customer phone number column.

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Dook Order ID is shown inside Taker Order details.

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Delivery Settings Updates & More – April 2020

Now Taker has separate delivery type settings for subscriptions and regular orders. Admin can set Delivery/Pickup/Both for subscription only.

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Online Payment for Subscription is enabled.

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Soft delete for Branches, Soft delete for items – Now admin can restore branches and items that were deleted.

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Now admin can see related categories in the edit menu set page.

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Foodics Integration Updates & More – March 2020

Foodics integration. Synchronization now will not overwrite the branches locations and Delivery Types.

Subscription packages. After subscription settings are updated old packages that don’t suit new settings are hidden.

Subscription excel and pdf now handle weights and units of items and modifiers.

Branch name and date of creation are added to subscription details.

a new version of items listing layout (horizontal). It can be set in Mobile App add-on settings.

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Now customers can open the item screen to change modifiers choices and quantity by tapping on the item in the cart.

OTP code is now filled in automatically on iOS.

Restaurant can now choose basic text color in header and tab bar of the mobile app

Waitlist. If a branch is currently closed it’s shown in the list with the indication.   

Now when a customer opens the app and already has a saved address from the previous order we check if his current location is the same. If not, we show a tooltip informing the customer about that

Admin Panel Updates & More – February 2020

Subscription notes. Now customers can leave notes for subscriptions.

Search and Filter are added to Subscriptions page in admin panel (search is available by: ID, Customer Name, Customer Mobile; filters: Type (Delivery or Pickup), Plan, Status)

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Currency position on the app.  Now restaurants can set the Currency position left or right.

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Adding VAT to Order Total Kiosk

Now if a customer has a 100% discount for his order and delivery is free, the app does not ask for credit card details.

Kiosk main colors is now configurable on the new layout.

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