This Privacy Policy explains what personal data we process, why we process it, who receives your data, and how you can exercise your legal rights under the Personal Data Protection Law of the Kingdom of Saudi Arabia (hereinafter — "PDPL").
"Personal data" means any information (data), regardless of its source or form, that may lead to identifying you as an individual specifically, or that may directly or indirectly make it possible to identify you as an individual — e.g. name, addresses, contact numbers, license numbers, bank and credit card numbers, and any other data of personal nature.
"Processing" means any operation carried out on personal data by any means, whether manual or automated, including collecting, recording, saving, indexing, organizing, formatting, storing, modifying, updating, consolidating, retrieving, using, disclosing, transmitting, publishing, sharing, linking, blocking, erasing and destroying data.
We are Doc Information Technology Delivery Co. (operating commercially as Taker), providing the Taker platform — a suite of restaurant operations and digital ordering solutions. We are headquartered in Riyadh, Kingdom of Saudi Arabia.
With regard to your privacy, we are the data controller — that is, the party in charge of processing your personal data. For any question, contact privacy@taker.io
When you use our platform or website, we process personal data actively provided by you (e.g. via the sign-up form or demo request), collected from your device when you interact with us, or obtained from third parties. The data being processed includes:
When you sign up for a demo or create an account, we process your data to verify your identity and deliver the service. We retain this data for as long as you remain a customer and delete it when you delete your account.
Legal basis: Art. 6 (2) PDPL.
We use web tracking technologies (e.g. cookies, SDKs, measuring pixels) when you browse our platform. These technologies are only activated after your explicit consent via the cookie consent banner at the bottom of the site. You can change your choice at any time via the "Cookie preferences" link in the footer.
Legal basis: legitimate interest and your explicit consent, Art. 6 (4) PDPL.
When you contact us, we process your account data and the content of your inquiry to provide an accurate response. We may use AI tools (chatbots powered by large language models) as part of our customer care processes — when we do so, we ensure that we remain the controller of your data and that your data is not shared with third parties to train their AI models.
We may send you marketing updates or notifications via email or SMS only with your explicit consent. You can unsubscribe at any time via a link in every message or from your account settings.
To provide a secure platform, we process account data, payment data, and device information for fraud detection and prevention. This may include transaction analysis and user behavior modeling.
Only those staff members will receive access to your personal data who need them in order to fulfill their professional duties. In certain scenarios, we also share your personal data with specific recipients:
We may share data within our group for purposes such as customer support, issue resolution, or security measures. All group companies are bound by strict intra-group data transfer agreements.
We work with trusted third-party service providers, who only process your personal data under our instructions, including:
We may be required to disclose data under a court order or legal request from government bodies, only to the extent strictly necessary.
We may transfer your data to countries outside Saudi Arabia (such as Germany, where AWS hosts our platform). We take appropriate measures to ensure adequate protection of your data in those countries; transfers are governed by SDAIA-approved Standard Contractual Clauses.
To exercise your rights, contact us at privacy@taker.io
We may update this Privacy Policy from time to time to reflect new processes, new technologies, or legal obligations. We encourage you to review this policy periodically to stay informed.
