TakerGo Launch & More

Taker is an online ordering management platform pioneering the future of the food and beverage (F&B) industry. Established in 2019, Taker offers the most advanced and powerful technology, allowing F&B businesses of any size to effortlessly manage the entire online ordering process in one single place.

TakerGo Launch

TakerGo, an advanced service that connects restaurants to on-demand delivery companies to expedite delivery of orders efficiently and swiftly

For more info please click here

Improved App UX

Customers can now access the menu on the APP instantly

Added delivery area coverage status

Different action buttons for delivery and pick-up to improved pre-order selection

VAT info clarification

Restaurant managers can now add VAT registration number to be shown in the checkout page & clarify that items’ prices are VAT inclusive.

Brand New Add-on: E-Menu (or Taker E-Menu)

We have released a new add-on to help our clients comply with social-distancing regulation for restaurants. Now, you can completely get rid of any paper-based menu and let your customers review live-updated menu from the safety of their own mobile devices. Your customers will simply scan a QR code that will take them directly to your live menu.

Stay tuned for more features to be added to the E-menu.

The E-menu is available for our Advance and Growth packages. To activate it please contact our Customer Support from your Taker Dashboard or via email.

Out-of-stock items

This long awaited feature has finally made its way. Say goodbye to overselling your most popular items and all the troubles that come with it. Now you can mark an item as out-of-stock conveniently from the Staff App and Taker Dashboard then make them available once they are back on stock. This will put your customers in the know about what is available for ordering and what’s not. Please note, you can control the availability of items on a global level and branch level.

Non-taxable Modifiers & More

What’s new in Taker?

Now for your convenience, you may download the orders from Taker in an excel sheet for further processing. it will include all the info you need, for instance, Order ID, creation time, order status, and delivery fees, order amount, and many more

With Taker you can determine the privilege and permission to your admins and store managers. as per the image below

Menu set works on the mobile app. Admin can set different menu set for different working hours

Great New Feature

Non-taxable Modifiers

In some cases, you may have huge orders for a ceremony or special occasion that requires depositing a cash amount ( non-taxable ) that could be returned after returning the restaurant’s belonging ( plates, forks, etc ). so you may add it here

Out of stock feature for the items

Now a restaurant can show items which are out of stock in the menu. Items have a new toggle in Items table.

If it’s ON >> this item is in stock and available for ordering.
if it’s OFF >> this item will have ( Out of Stock banner) on the item page on the website, mobile app, kiosk app. Out of stock items are not available for ordering and will not be shown in cross-selling offers.

Out of stock status can be changed on the Staff app on the branch level.

Default sorting is added for items, modifiers and options, sizes, exclusions. So if admin does not set up sorting, these units will still have fixed positions in the menu listing.

Added new control for the color control for map buttons and pin, if not fille they will be dark grey (#212121)

Payment Methods Updates & More – May 2020

Payment methods mapping with Foodics. Now you can map payment methods in the integration settings to receive correct data on Foodics.

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Branch filtering for orders table. We added filtering by branch for easier management.

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We added pickup time selection for subscriptions, so now the restaurant will know at what time the customer will come for his orders.

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Now customers can see the average time to deliver or prepare their orders in the header. Admin can set this time in Time and VAT configuration, Settings.

Cross-Selling feature now works on mobile apps. Admin can set how often the customer will see the cross-selling page and link items with other items and categories in Edit Item.

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Contact Us screen is reworked on the app. We added selection for branch or orders if the customer will need to specify it in his inquiry.

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You can choose order status after payment.
Knowing that

if cash – it’s pending.

If created by Admin – it’s accepted

If paid by card from mobile app – it’s configurable in the checkout options.

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First: if an order is zero SAR in cash on delivery in DOOK . It means that the order paid online and no need for the driver to pick up cash.
Second : you can use the order ref number to compare with Taker’s control panel.

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Now taker has the Checkout ID for the order, through which you can trace the payment and the refund (in case of cancelled orders).

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For easy access of customer’s info. We have added for you customer phone number column.

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Dook Order ID is shown inside Taker Order details.

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Delivery Settings Updates & More – April 2020

Now Taker has separate delivery type settings for subscriptions and regular orders. Admin can set Delivery/Pickup/Both for subscription only.

$C:\Users\VRClub\Desktop\work HH\TEMP SHOT\subcription ordes.jpg$ .

Online Payment for Subscription is enabled.

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Soft delete for Branches, Soft delete for items – Now admin can restore branches and items that were deleted.

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Now admin can see related categories in the edit menu set page.

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Foodics Integration Updates & More – March 2020

Foodics integration. Synchronization now will not overwrite the branches locations and Delivery Types.

Subscription packages. After subscription settings are updated old packages that don’t suit new settings are hidden.

Subscription excel and pdf now handle weights and units of items and modifiers.

Branch name and date of creation are added to subscription details.

a new version of items listing layout (horizontal). It can be set in Mobile App add-on settings.

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Now customers can open the item screen to change modifiers choices and quantity by tapping on the item in the cart.

OTP code is now filled in automatically on iOS.

Restaurant can now choose basic text color in header and tab bar of the mobile app

Waitlist. If a branch is currently closed it’s shown in the list with the indication.

Now when a customer opens the app and already has a saved address from the previous order we check if his current location is the same. If not, we show a tooltip informing the customer about that

Admin Panel Updates & More – February 2020

Subscription notes. Now customers can leave notes for subscriptions.

Search and Filter are added to Subscriptions page in admin panel (search is available by: ID, Customer Name, Customer Mobile; filters: Type (Delivery or Pickup), Plan, Status)

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Currency position on the app. Now restaurants can set the Currency position left or right.

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Adding VAT to Order Total Kiosk

Now if a customer has a 100% discount for his order and delivery is free, the app does not ask for credit card details.

Kiosk main colors is now configurable on the new layout.

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New Enhancements For Taker – January 2020

We’re bringing you cool enhancements to give you more flexibility selling online. Here they are:

Delivery Fee for Subscription Packages

If the package’s price is pre-defined, you can choose whether or not the delivery fee is included in the predefined price or not.

More Subscription Days Choices

Now you can choose the days your meal subscription service is available on so your customers can pick what they want

Ability to disable Custom Subscription Plan

For some businesses, you only have fixed packages and you do not want your customers to build their customized plan. Now you can do this in Taker’s subscription settings.

Dynamic Discount

This long-awaited feature has been released now. With the dynamic discount, you can pre-set how much discount percent you want to give your customers based on their subscription’s selection and the discount is applied automatically. With the below example, if your customer chooses Four Weeks and 2 meals a day for 1 week, he gets a 9% discount over the total value.

Weights for Items

While adding your items, you can now choose the weight and unit for sizes and modifiers so your customers can know this piece of their nutrition. This is especially helpful for meal subscription businesses.

Subscription Orders Excel Export

With this feature, now you’ll save hours of work trying to build your excel sheet and get the customers’ meals to come up with quantities to cook. All you need to do is just to go Subscription Orders tab and click Export to Excel.

Ability to Hide Package’s item Prices

Sometimes you have a package with a pre-defined price and you want your customers to be able to edit it but not knowing the prices of the items. Now you can do this while creating your package.

New Features To Improve Online Ordering Experience – November 2019

We’ve worked for the past two months on some exciting features that will help with your online ordering experience. Let’s have a look at what Taker has to offer this month.

Webhook

We have introduced the Webhook feature to help you integrate with any external system. All you need to do is create one and specify the endpoint URL, Https method, the module, the header, and the parameters. Also, you have to choose which status to trigger this webhook so you do your own business process.

Subscription Packages

If you have a food subscription business, now you can create pre-defined packages so your customers can pick one of them. That is an alternative to choosing every days’ meals manually.

Subscription Plans

Now you can choose the available subscription plans that you provide. The plans are Week, Two Weeks, Three Weeks, and Four Weeks and you can choose which ones are available for your customers to subscribe too.

Days per Week for Subscriptions

Once you’ve chosen the available plans, you can also specify the days per week that are available for your customers to choose from. Choices are 5 days- no weekend-, 6 days – The first day of the weekend is off-, 7 days a week.

Kiosk

We’ve introduced some features in the Kiosk add-on which will give more flexibility to fit your business needs:

Color Scheme: now you can choose all the colors in the kiosk interface to brand it the way you want
SMS: if enabled, the customers will have to enter their mobile number and receive an SMS containing their order details. The SMS content can be defined by you
Idle Time Controller: you can choose how many seconds the kiosk app can be idle for before it goes to the welcome screen.
Payment Option: Now you can skip the payment step so customers won’t have to pay on the kiosk.

Subscription Promocode

When creating a promocode, you can choose if it applies to subscriptions too or not.

Override Branches Working Hours

If you want to change all branches’ working hours at once, you can go to Settings -> Default Working Hours and click on Update All Branches Times and it’ll update all at one click which will save you a lot of time.

Geofencing Updates & More – September 2019

We’re bringing you new cool features and improvements in the August release. We believe that you’re going to enjoy them very much. Here is what we’ve done:

Areas with Geofencing

Previously you only were able to add your delivery area based on Google Maps areas which have some limitations. Now you can add your custom areas with your own geofencing.

User Profile Points

If you have Loyalty Points enabled, now you can manually add points to the user straight from his profile.

Item Sales Report Filtering

We’ve added a Category filter to help you get to the item sales quickly.

Improvements on the Subscription Management

We’ve introduced a few improvements to the subscription add-on which are going to help you manage them. Here is what’s new:

Delivery/Pickup Time: now your customers can select the time to get their food daily.
Deactivated Status: if subscription ends, it goes deactivated.
Next Status column: on the subscription list, we’ve added this column to tell you when the subscription status is going to change and to which status.
Orders Details Export: in the Subscription Orders tab, you can export all of todays orders in Excel and PDF with the details of the items to be prepared.
Subscription Orders Export: this feature is to export customers invoices with everyday subscription.

Waitlist

What we’ve done with the Waitlist add-on is that the customers now can view their reservations on their account. Also, the branch staff member can now view and manage his branch’s waitlist only.

Order Status Logs Updates & More – August 2019

The month of July is a very exciting month as we’ve developed lots and lots of amazing features and improvements that will definitely help you while using Taker.

Order Status Logs

With this feature, you can know when was the order status changed and who changed it.

In this report, you can find out how many points have been issued and how many have been already used/redeemed. Also, you can know how many orders purchased with points.

Waitlist Report

This report gives you a deep understanding of your customers who are coming to your restaurant to dine in. Here is what you can know:

Total Waitlisted: total number of reservations.
Served Customers: how many people/customers have actually visited your restaurant.
No-Show: how many reservations were cancelled.
Attended: how many reservations were attended.
Average Waiting: this shows you the average waiting time for customers.
Repeat Customers: this shows you the percentage of your customers that have come back.
Average Group Size: each group has a number of people and this shows what the average number is per group.

Pickup Time Interval

Depending on your business requirement, you can configure the interval of the pickup time. The values are 1 min, 5 mins, 15 mins, 30 mins and 1 hour.

Orders View

We’ve improved the way you view your orders. Now you can view them based on the status as opposed to listing them all in one list.

Foodics

We’ve done a few improvements in the integration with Foodics. They are as follows:

Ahead orders get sent to Foodics at the time of the order minus the preparation time you’ve defined.
When syncing, the Sort field for items, categories, and modifiers are synched too automatically.